Grievance Redressal

Version 1.1 · Effective 13 August 2026

Start here

For almost everything — a result you think is wrong, a prize that hasn't arrived, a user who's out of line, an account problem — go to Help & Support → Write to Us inside the app. It reaches the same team, it's tracked, you can attach a screenshot, and you'll get a reply in the thread.

Grievance Officer

For formal grievances — content you want removed, a data protection complaint, or anything you've already raised and aren't satisfied with:

Name: Grievance Officer
Role: Grievance Officer, AI League
Email: contact@aileague.co.in
Address: Smartworks, Sr No 43, 43 Privet Drive, Commercial, Baner Gaon, Haveli, Pune – 411045, Maharashtra, India

Include your handle, what happened, when, and anything that helps us find it.

We acknowledge within 24 hours and aim to resolve within 15 days. For grievances about contests or gameplay we will convey a decision to you within 30 days.

We may replace the Grievance Officer by updating this page.

If you're not satisfied

Data protection complaints — escalate to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.

Complaints about AI League as an online social game — under the Promotion and Regulation of Online Gaming Rules, 2026 you may escalate to the Online Gaming Authority of India within 30 days of the date we conveyed our decision to you, or of the date we should have. A further appeal route to the Appellate Authority exists under those Rules.

Consumer complaints — the Consumer Protection Act, 2019 routes remain open to you.

Escalating never costs you your right to come back to us.